Shipping policy

Here’s a polished Ontario/Canada-specific Shipping Policy for Eclipse EV, formatted for your website and consistent with your other policies:

Eclipse EV Shipping Policy

Effective Date: October 24, 2025

Eclipse EV is committed to delivering your electric mobility vehicles and accessories safely and efficiently across Canada. Please review our shipping policy to understand timelines, responsibilities, and shipping options.

1. Shipping Times – Canada Wide

In-Stock Products:

Shipped within 3–10 business days* from order confirmation.

Special Orders / Custom Items:

Shipping times vary depending on customization and order specifications. Additional time may be required for production or special components.

Pre-Order Items:

Estimated shipping dates are provided for pre-order items. Delivery may vary due to availability, production schedules, or supplier delays.

*Availability & Shipping Timelines:

Shipping timelines may change due to product availability, manufacturer lead times, shipment size, or specific part requests.
Even if a product is marked “in-stock,” it may not be immediately available for shipment due to these factors.

2. Shipping Options

All products are shipped on pallets to ensure safe delivery.
Delivery requires an adult signature upon receipt.

3. Order Confirmation & Tracking

You will receive an email confirmation from the carrier once your order has shipped.
Tracking information is available through your Shopify order and the shipping carrier.
Please monitor your shipment for updates and estimated delivery.

4. Contact Information

For questions regarding shipping, orders, or delivery issues:

Email: contact@eclipseev.com
Phone: (365) 655-0786

5. Third-Party Shipping Disclaimer

Eclipse EV is not responsible for delays caused by third-party shipping providers.
Delivery schedules are estimates and may vary depending on carrier, location, and weather conditions.

6. Damage or Theft Disclaimer

Eclipse EV is not responsible for damage or theft that occurs during transit.
Please inspect shipments immediately upon delivery and report any issues to your carrier.

7. Regional Variances

Shipping times may vary depending on your location within Canada. Remote regions, northern Ontario, or locations affected by severe weather may experience longer delivery times.